Legal
Terms of Service
Last updated: 31 July 2026. The rules for using the Concierca platform and website.
These terms govern the use of the Concierca platform and website ("Service") provided by Concierca AI, a company in formation, Zurich, Switzerland ("Concierca", "we"). By creating an account or using the Service you accept them on behalf of your company.
1. The Service
Concierca provides an AI operations platform for businesses: assistants that draft, analyse and propose, a knowledge layer for your rules and strategy, connections to tools you choose, an approval layer, and Watch Market Intelligence, an aggregated market data service for the watch industry. Features may change; we announce material changes.
2. Accounts and access
You are responsible for the people you invite, for keeping credentials confidential, and for what happens under your accounts. You must be authorised to act for your company. You will not use the Service to break the law, to send unsolicited bulk messages, or to infringe rights of others.
3. Your data and content
You keep all rights to the data and content you put into the Service and to outputs produced for you. You grant us the right to process it to run the Service for you. You are responsible for having the rights and legal basis to upload and process it, including data of your customers and staff. We do not train models on your data. See the Privacy Policy.
4. AI outputs and approvals
Outputs of the Service are drafts and proposals. They can be wrong, incomplete or outdated. You review and approve before anything is sent, ordered, paid or published. The Service is built so that actions of that kind wait for a human decision within your company. You remain responsible for the decisions you approve.
5. Watch Market Intelligence
WMI provides aggregated market information. It is delivered for your internal business use. You will not resell, republish or redistribute WMI data or use it to build a competing data product. Figures are estimates derived from public signals and may be incomplete; coverage and confidence are shown where available.
6. Connected apps and third parties
When you connect third-party services, their terms apply to those services. We access them only with the permissions you grant and only to perform what you asked for. Model providers, hosting and other processors are listed in the Privacy Policy.
7. Fees
Fees, plans and billing are agreed in your order or shown in the product. Prices exclude VAT unless stated. Unpaid invoices may lead to suspension after notice.
8. Availability and changes
We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, and we may change or discontinue features with reasonable notice. During early access or beta phases, features are provided as-is and may change without notice.
9. Confidentiality
Each side keeps the other's non-public information confidential and uses it only for the purpose of this agreement.
10. Intellectual property
The Service, its software, design and documentation belong to Concierca or its licensors. You receive a non-exclusive, non-transferable right to use it during the term. Feedback you give may be used to improve the Service.
11. Warranty and liability
The Service is provided with reasonable care. Beyond that, no warranty is given, in particular not for the accuracy of AI outputs or market data. To the extent permitted by law, our liability is limited to direct damage caused by gross negligence or wilful intent, and in total to the fees paid in the twelve months before the event. Liability for indirect damage, lost profit and data loss is excluded where the law allows.
12. Term and termination
The agreement runs for the period agreed in your plan and renews unless terminated. Either side may terminate for material breach not cured within thirty days. On termination you can export your data for thirty days; afterwards we delete it as described in the Privacy Policy.
13. Governing law and jurisdiction
The law of our registered seat applies, excluding conflict-of-law rules and the CISG. Exclusive place of jurisdiction is the court at our registered seat, unless mandatory law provides otherwise.
14. Contact
Concierca AI, company in formation, Zurich, Switzerland. legal@concierca.ch
